Please find some frequently asked questions about our events below. If you have another question not listed here you can contact us at [email protected].

Covid-19

To prevent the spread of Covid-19, we kindly encourage participants to wear face masks, use the hand sanitisers provided at the venue. If you have Covid-19 symptoms or have tested positive for Covid-19 please do not attend the RSE.


Accessibility

You can review the current facilities available for visitors with access needs.

If you would like to see the space beforehand, we may be able to offer a tour of the event space. Please contact [email protected] at least 3 days before the event so we can seek to accommodate.

We aim to make events as accessible as possible. If you have any accessibility requirements or questions about how we can support you in attending our events, please contact the RSE Public Engagement team at [email protected].


Seating requests

If you have a wheelchair or need to sit in a specific area (aisle, front row etc) please let the team know as soon as possible when you book or at least two days before your event. Due to space and demand we cannot also reserve seats for others in your group – we want to ensure the most accessible seats are available for those who need them.


How much do your events cost?

All of our public engagement events are free to attend.


Do I need to register to attend? How do I register?

Yes, for all our events, you need to register. If you are struggling to register, please email [email protected].


I have registered for an event. What’s next?

Check your emails to ensure the booking confirmation arrives. Please check your junk/spam folders.

For online events, the booking confirmation email will have all the details on how to join your event.

For in-person events, we use e-tickets. RSE staff will use mobile phones or other electronic devices to scan your ticket directly from the email confirmation shown on your own mobile phone screen. There is no requirement to print your ticket unless you find that easier. Alternatively, we will have a list of attendees for all in-person events.

If you accidentally delete or do not receive your booking confirmation, please email the Public Engagement Team, [email protected], and they will be able to help.


I’ve booked a ticket, but I can no longer attend. How do I cancel?

There will be instructions in your confirmation email about how to cancel your booking, or you can email [email protected]. Please do cancel if you can no longer attend your event, as some events have limited spaces and waiting lists.


The event is fully booked, how can I get a place?

If an event is fully booked, we will be operating a waiting list system that will automatically let you know if a space becomes available.


What time should I join?

The online events should start at the time advertised. We recommend joining a few minutes before to ensure your internet connection is working and so that you can make yourself comfortable before the event begins!

For in-person events, please arrive shortly before the event is due to start and you will be directed to take a seat.


How do you store my data?

The RSE’s privacy policy delineates the types of personal information that the RSE is likely to collect, the ways in which we collect and process personal information and the rights of data subjects as outlined by the General Data Protection Regulation (GDPR, 2018).


Recording events/watch on demand

Most events are available to watch on-demand on the RSE website under resources as soon as possible after the event.


Use of photography and videography

By attending an RSE event, ticket holders consent to being filmed, photographed and recorded as members of the audience. The resulting film footage, images and recordings may be used to promote the Royal Society of Edinburgh and its activities in print, in the media and online. The Royal Society of Edinburgh will endeavour to inform attendees prior to the commencement of the event if filming is to take place. If you do not wish to be filmed, photographed and recorded please notify a member of staff on arrival at the event.


Age restrictions

Under 16’s should be accompanied by an adult. We reserve the right to refuse admission to an unaccompanied child.


Evaluation

After each event, we ask for feedback. The RSE monitors how effective we are at achieving our mission of ‘knowledge made useful’ and reaching the diverse population of Scotland and beyond. By completing the evaluation, you will help us improve our reach and to create relevant events and activities in the future. All responses will be anonymised.


Mailing list

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Zero tolerance policy

We are committed to dealing with all professionals, staff and members of the public fairly and impartially and to providing a high standard of service. We do not expect our staff, members or visitors to the building to tolerate behaviour by people which is clearly unacceptable (e.g. abusive, offensive or threatening) and if necessary, wemay ask someone to leave/refuse entry to the building.


I still have a query

If you have any queries before the event, please do not hesitate to contact us at [email protected].